Shipping
1. Purpose and Scope
This Shipping Policy applies to all orders shipped by RYLANA WALKER LLC (“the Company”), including self-operated products, supplier-sourced items, returns, and exchanges. We are committed to ensuring safe, timely, cost-effective delivery and an exceptional customer experience.
2. Carrier Selection
2.1 All logistics partners must hold valid transportation licenses and comply with applicable U.S. and international regulations.
2.2 Carriers are selected based on service quality, reliability, coverage, and cost-effectiveness (e.g., UPS, FedEx, USPS, DHL).
3. Shipping Methods
3.1 Continental U.S. (Lower 48 States): Standard express shipping via UPS Ground, FedEx Home Delivery, or USPS Priority Mail.
3.2 Remote Areas (Alaska, Hawaii, Puerto Rico, U.S. Territories): USPS Priority Mail, FedEx Economy, or dedicated regional carriers.
3.3 Special Items (high-value, fragile, oversized, temperature-sensitive, or regulated goods): Shipped via designated specialty carriers with appropriate packaging and tracking.
4. Shipping Timeframes
4.1 Orders placed before 3:00 PM Pacific Time (PT) on business days (Monday–Friday) ship the same day (excludes pre-orders, custom items, or promotions with specific timelines).
4.2 Weekend/holiday orders ship within 24 hours of the next business day.
4.3 Items marked “Ships in X days” follow the timeline stated on the product page.
Transit times vary by carrier and destination (typically 2–7 business days for continental U.S.).
5. Shipping Fees
5.1 Free Standard Shipping on orders over $[Amount] shipped within the continental U.S.
5.2 Orders below [Amount].
5.3 Remote Area Surcharge: Applies to Alaska, Hawaii, Puerto Rico, and U.S. territories. Exact fees display at checkout.
5.4 International Shipping: Calculated at checkout based on destination, weight, and carrier. Customers are responsible for customs/duties.
6. Returns & Exchanges
6.1 Company Error (e.g., defective/wrong item): We cover return shipping and replacement costs.
6.2 Customer-Initiated Returns: Unused items in original packaging may be returned within 7 days of delivery. Customer pays return shipping; we cover replacement shipping.
6.3 Refused/Undeliverable Shipments due to incorrect address: Customer bears all associated costs.
7. Risk of Loss & Title
Ownership and risk of loss transfer to the customer upon delivery of the order to the carrier.
8. Prohibited & Restricted Items
We comply with U.S. and carrier regulations for restricted items (e.g., hazardous materials, lithium batteries). Customers must ensure orders comply with local laws.
9. Force Majeure
We are not liable for delays caused by unforeseen events (natural disasters, pandemics, government actions, or severe weather).
10. Policy Updates
RYLANA WALKER LLC reserves the right to modify this policy at any time. Updates take effect immediately upon posting at .
Contact Us
For shipping inquiries:
📧 support@terrahaven.best
📞 +1 (580) 707-1863
📍 RYLANA WALKER LLC, 13020 Baltimore Ct, Chino, CA 91710