Returns & Exchanges
Last Updated: January 15, 2026
At Terrahaven.best, operated by RYLANA WALKER LLC, we strive for your complete satisfaction with every purchase. This policy details our procedures for returns and refunds. Please review it carefully.
1. Eligibility for Returns
You may request a return under the following conditions:
The item is unused, in its original condition, and includes all original tags, packaging, and accessories.
Your return request is submitted within 30 days of the item’s delivery date.
The product received is defective, damaged during shipping, or incorrect (we shipped the wrong item).
Non-Returnable Items:
Digital downloads or software.
Custom-made, personalized, or special-order items (unless defective).
Items clearly marked as final sale, clearance, or discounted (unless defective/damaged).
2. The Return Process
Step 1: Contact Us: To initiate a return, please contact our Support Team at support@terrahaven.best or call +1 (580) 707-1863. Provide your:
Order number.
Reason for the return.
Photos of the item (especially if defective or damaged).
Step 2: Instructions: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and specific return shipping instructions/address.
Step 3: Ship Back: Securely package the item(s) in the original packaging if possible, including the RMA number clearly visible on the outside of the package. We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item).
Step 4: Inspection & Processing: Once we receive your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria.
3. Refund Process
Approval: Upon successful inspection and approval of your return:
Refunds will be issued to the original payment method used for the purchase.
Processing Time: Please allow 3-7 business days for the refund to be processed by us. The time it takes for the refund to appear in your account depends on your bank or card issuer’s policies.
Original Shipping Costs: Shipping fees are non-refundable unless the return is due to our error (e.g., defective item, wrong item shipped).
4. Non-Refundable Situations
We cannot offer refunds or exchanges in the following cases:
Items returned after the 30-day return window.
Items showing signs of wear, use, damage caused by the customer, or missing original packaging/tags.
Final sale, clearance, or discounted items (unless defective/damaged upon arrival).
Items damaged due to customer misuse, accident, or neglect.
Return shipping costs (unless the return is due to our error).
Digital products or services once accessed/downloaded.
5. Exchanges
We currently prioritize refunds for eligible returns. If you need an exchange for a defective or incorrect item, please contact us at support@terrahaven.best to discuss options.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@terrahaven.best or +1 (580) 707-1863 within 30 days of delivery. Provide photos and your order details. We will arrange a replacement or refund and cover the return shipping costs.
Contact Us
For any questions regarding your order, returns, or this policy, please contact our friendly support team:
Email: support@terrahaven.best
Phone: +1 (580) 707-1863
Business Address:
RYLANA WALKER LLC
13020 BALTIMORE CT
CHINO, CA 91710